APEX Digital Consulting is a boutique consultancy dedicated to addressing the business and technical needs of clients at every stage of digital transformation and across industries. Our expert consultants have decades of experience working with a wide range of organizations on the support and provision of cutting-edge digital services. 

This depth of experience enables our clients to succeed as they plan, create, implement and deploy their digital services and transform their business to succeed in a modern world. Previous engagements have boosted customer satisfaction, increased collaboration and innovation, and helped grow product and transactional revenues while reducing costs.

According to Gartner, within 10 years’ time, 80% of financial firms will either go out of business or be rendered irrelevant by new competition, changing customer behavior and advancements in technology.

In 2018, more than 50% of digital transformation efforts stalled out completely, and customer experience fell flat. (Forrester)

Digital transformation and a focus on customer experience can generate a 20-30% increase in customer satisfaction and economic gains of 20-50% (McKinsey)

The increasing number of digital native challenger companies disrupting all industries, the fact that basic products are becoming commoditized, and that customer expectations are becoming increasingly sophisticated, the competition for your customer had never been higher.  It is unquestionable that the already fast rate of change caused by digital disruption, combined with the COVID-19 pandemic, has changed how customers are engaging and transacting in every market and accelerated the drive to optimized digital services. With respect to digital transformation, organizations cannot afford to be complacent, or to delay moving forward, as sitting on the sidelines will see their business swept away by competition.

For a organization to be successful, in the delivery of a Digital Transformation Strategy, it requires a delicate balance of pace, prioritization and practicality with the target state vision. Organizations must execute on the Digital imperative which requires effective planning, prioritization and positioning. The right vision, initiatives, and phasing are as essential to get the quick wins needed, and then accelerate towards digital maturity.

What is the right Digital Strategy needed for you to win in these challenging times?

Let APEX Digital be your partner to create the digital playbook you need to succeed!

To understand some of the key success factors in a digital transformation, you can read the above article written in partnership with Digital Financial Canada, a boutique consultancy working with financial institutions in Latin America and the Caribbean to build their digital transformation strategies and to successfully integrate bank acquisitions.